Refund policy

Delivery Policy

Please note that delivery date cannot be guaranteed. 

Our Return Policy in short

Contact ActionCOACH UK before returning any items.
You can return the product within 30 days of delivery.
The product must be in new condition.
To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
Want to switch to another size of the same product? You can do that, just contact us.
Want to switch to another product? You can do that, just contact us.
If a package is unclaimed you might have to pay a handling fee.

Return Policy

Please contact ActionCOACH UK before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts ActionCOACH UK and gives information relevant and the reason for complaint.

Return Conditions
You can return the product within 30 days of delivery. The product must
be in new condition. If the product is ruined or used the product shall
not be refunded. Make sure to include contact information with the return
and if possible, please provide us with a tracking number. ActionCOACH UK
suggests you get a receipt and a package ID for the return from the
delivery service, as it makes it easier to follow the return shipment if
needed.

ActionCOACH UK will make a refund of eligible returns. If you paid by
invoice, we will need a bank account number to transfer the money back to.
The easiest way is to e-mail it to us along with a brief description of
your case.

Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. ActionCOACH UK is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back
the product and the size you wish to receive in exchange.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which
product you want instead.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days,
ActionCOACH UK reserves the right to charge you a handling fee to cover
return shipping and freight companies' administrative costs.

All enquiries: freedom@actioncoach.com